Taken
PointTaken
FAQ
For quick answers to common inquiries, find your question below. If your question isn't addressed here, feel free to contact us.
Can I buy online directly from your
site?
Yes, you can! If you click on
the picture of an item, a new page will open showing you a larger picture and
the details about that piece. At the top of the page is a "buy now"
button that allows you to buy that item using Google Checkout®. Because our
items are unique, if two people buy the same item within minutes of each other,
only the first order can be filled.
How else can I place a custom order?
We can accept custom orders by e-mail
or
phone. Please remember, it is important for us to have valid contact
information, so please be sure we have the correct phone number or e-mail
address. Click here for options. If you
prefer the added security of an EBay transaction, we will be happy to list an
item in our EBay
Store for your convenience.
What forms of payment do you accept?
We accept PayPal®, Visa, MasterCard, or money orders.
I see something I like, but I'd
prefer a different metal, color, style, size, etc.
Perfect! This is what we do! We
want your jewelry to be the perfect addition to your wardrobe, and what better
way to do that than to design it specifically for you? We don't charge extra for
custom design, so let us know what you want!
Can you duplicate something I saw in
a magazine or on another site?
No. We'd be happy to create something similar, after all, inspiration is
everywhere. But we will not violate the rights of other craftsmen, it's just not
polite!
Will plated or filled jewelry
"turn" (change color)?
All jewelry tarnishes over time, just at different rates. Click
here for more information on our materials.
Can I see your jewelry in person?
Sure, if you live in (or are
visiting) our general vicinity. You can contact us
to find out where our next show will be, or you can just
join our e-mail list and we will send you periodic
updates with show dates, etc.
WE WILL NEVER GIVE (OR SELL) YOUR E-MAIL ADDRESS
TO ANYONE - UNDER ANY CIRCUMSTANCES! Spam is the worst, and we want absolutely
NOTHING to do with it! We're certain you don't want it, either, and we guarantee
that you will get nothing from us but periodic updates on our company.
Is all of your jewelry handmade?
With the exception of some of a very select few items that we have
acquired, yes. More than 98% of our items are hand crafted by Point Taken, Inc.
How do you determine your prices?
It depends on the piece. Our prices are based
on the materials used and the overall difficulty of creating the piece. Custom
pieces can't be priced accurately until we know all of the specifics, such as
which metal, what type of beads or gemstones, length, style, etc. This is why we
must have valid contact information; we will have to ask you questions to get a
feel for what materials we'll need to use and what styles appeal to you. We have sold items for anywhere from
$3.00 to $300.00 - it all depends on the specifics.
How will my item(s) be shipped, and
what is the cost?
Unless you specifically request another method, we ship our items via the U
S Postal Service or FedEx. Rates for shipping depend on the size and weight of the
item. Insurance is optional, but highly recommended, as we cannot be
responsible for the safe arrival of your jewelry once it has been shipped.
Delivery time depends upon the shipping method that you choose.
Do you ship overseas or to APO/FPO
(military) addresses?
Yes, we will be glad to ship to any domestic military address. We do not yet
ship outside of the United States, but this may change in the future as demand
increases. However, please be advised that the US Postal Service will not
guarantee the speed of delivery to APO/FPO addresses.
What is your return policy?
Above all, we want you to love your jewelry. If you order a custom piece, we
will send you pictures of the piece before we ship it to be sure that it meets
your needs. If, by chance, you receive your jewelry and are unhappy with your
purchase, we will gladly replace it with an item that you love. Before you send
the jewelry back, contact us for a return number within seven days of your
purchase.
